Privacy Policy

1. Introduction

Korala LLC ("Korala," "we," "us," or "our") operates the Korala.ai document signing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization name. If you use our paid services, we collect billing information through our payment processor.

Document Data

We store the documents you upload for signing, along with metadata such as signer information, signature timestamps, and audit logs. This data is necessary to provide our document signing service.

Usage Information

We automatically collect certain information when you use our service, including IP addresses, browser type, device information, and pages visited. This helps us improve our service and ensure security.

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process document signing requests
• Send transactional emails (signing requests, completions)
• Respond to your inquiries and support requests
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Data Storage and Security

Your documents and data are stored securely using industry-standard encryption. We use TLS/SSL for data in transit and encryption for data at rest. Our infrastructure is hosted on secure cloud providers.

5. Third-Party Services

We use third-party services to help operate our platform:

• Payment Processing: Stripe processes payments securely
• Email: Transactional emails through email service providers
• Timestamping: RFC 3161 timestamps from trusted authorities
• Analytics: Anonymous usage analytics to improve our service

6. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

7. Data Retention

We retain your documents and account data for as long as your account is active or as needed to provide services. Signed documents are retained according to your plan's retention policy. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing activities

To exercise these rights, contact us at hello@korala.ai.

9. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Korala LLC
Email: hello@korala.ai